We loved the outdoor pool and the splash park was a hit. The shuttle to Epcot was super convenient, making our day trip fun and easy.

One downside was the lack of friendly service at the front desk when we asked for help. they seemed a bit disengaged.

Amazing, amazing, amazing.

I absolutely loved my stay! The pool area was perfect for relaxing after a long day at the parks, especially with all the fun pool toys for kids. Plus, the breakfast with make-your-own waffles was such a tasty treat. we could start our days off right!

strongly recommend 💖🌟

Target audience comfortable stay

I was really happy with the cleanliness of the room and the super friendly staff, they were just great! Plus, the bed was incredibly soft and the bathroom had amazing water pressure, made for a peaceful night after long days at the parks.

It wasn't cheap, but still quite acceptable for what we got.

Mixed Experience with Some Highlights

The pool area offered a relaxing retreat and was well-maintained, while Remmy at the bar delivered fantastic service with a warm smile. Unfortunately, my family faced issues with cleanliness in our room, which marred our stay. I recommend confirming room conditions before settling in.

family-friendly hotel near universal with clean rooms and friendly staff

Our family had an amazing stay with friendly service and clean, spacious rooms. The pool area was a perfect place to unwind after a fun-filled day!

friendly staff, great location, nice pool

this hotel had a peaceful pool area and spacious rooms. remember to try the complimentary coffee maker in rooms for a cozy touch during your stay.

I had a decent stay here during my trip. The location is fantastic, just a quick drive to Universal, which made getting to the parks easy. The room was fairly clean and offered good space, perfect for my needs. Staff friendliness stood out. they were willing to help whenever I needed something. However, the breakfast left a bit to be desired. It was basic and crowded during peak times, making it hard to find a seat. Also, a few amenities were showing signs of wear and could use updates. The pool area was nice but not huge, which could be an issue if many families are staying at once. Still, overall, the experience was good for the price. Just a few tweaks needed for a better stay.

The location offers a convenient access to nearby attractions, which makes heading out for some fun pretty easy. The outdoor seating areas provide a chance to relax between adventures, although they could use a good cleaning now and then.

The rooms have a persistent mold smell that lingers, enough to make anyone uneasy. One particular room had clearly visible black mold, and the maintenance response was baffling, claiming it was just poor ventilation. Cleaning seems to be an afterthought here, as some guests returned to unkempt rooms throughout their stays. I encountered persistent maintenance issues, including a locking mechanism that failed, leading to a frustrating experience when getting into the room. Daily housekeeping appears to be more of a suggestion than a service, requiring guests to chase down basic supplies like towels. The pool area looked pleasant but was marred by dirty lounge chairs and debris. There's an undeniable disconnect between the website photos and the actual state of the property.

Convenient location with great pool, but paid parking was a hassle.

I truly appreciated the friendly atmosphere and accommodating staff at Surestay Plus By Best Western Orlando International Drive. The hotel was easily accessible with wide corridors and ramps, making it very convenient for seniors like myself to navigate.

More comfortable seating in common areas would be nice.

I appreciated the friendly atmosphere and accommodating staff at Surestay Plus. The hotel was easily accessible with wide corridors and ramps, making it very convenient for navigation during my business stay. The room was well-kept, providing the comfort needed for relaxation after a long workday. Additionally, the hotel's proximity to key business locations was beneficial for my work schedule.

Some common areas could use more comfortable seating.

The pool was a great spot to relax after a busy day, and the grounds were well-kept. Plus, we enjoyed feeding the baby gators! We felt safe at the hotel, which was a huge plus during our stay.